Frequently Asked Questions

When you are done with the eSIM, you can go to your device settings and delete it, if you wish. Depending on your device model, you can have up to 20 eSIMs saved.

No, but the vast majority of modern smart devices are compatible with eSIM technology. It is important that, before making your sale, you check whether the device is compatible.

Ask the customer to dial *#06# and take a screenshot. If the IMEI and EID information appears, the device is eSIM compatible.

No. One of the characteristics of eSIMs is that they can only be activated on a single device. You cannot transfer the eSIM to another device and you cannot scan the QR code again on another device.

Installing an eSIM is a very simple process, even for people who are not very familiar with the technology. Check your device model and follow the written instructions for activating eSIMs on iPhone devices and for activating eSIMs on Android devices.

Yes, you can keep your physical SIM or your local eSIM and use an eSIM at the same time, but you should pay attention to switching data usage to the newly installed line.

Yes. Unlike other companies that do not allow it, you can share data with other devices using our eSIM or chip, only on the USA and Europe plans. It is not possible on the Global, Latam and Caribbean plans. Important: when you share your data, speed may drop and data may run out faster.

All packages can connect to 3G/4G/5G. The type of connection will depend on the country and the specific place where you are. Important: when you share your data, speed may drop and data may run out faster.

We have no coverage on the open sea, just like no other carrier. On cruise ships, passengers are offered the ship's own network, which can serve far from the coast. The cell signal depends on antennas installed on land. Therefore, beyond a certain sailing distance from the coast, there will be no signal. Our coverage works only on land.

Once the QR code is received and scanned, activation takes less than a minute. Remember that you need to be connected to the Internet, whether through a Wi-Fi connection at home or at the hotel, to activate the eSIM.

The validity of your eSIM starts counting from the first connection made to the network in the selected country or destination. As a result, you can activate your eSIM before starting your trip with no problem.

No setup is needed to keep your WhatsApp number. When you activate one of our eSIMs, your WhatsApp phone number stays the same.